You’ve been diagnosed with sleep apnea, and prescribed CPAP therapy. It’s time to purchase a CPAP and accessories -- but where should you buy them? You’ve got a slew of options, with so many online superstores and others selling healthcare equipment.
It’s not always obvious where to start. Even among CPAP webstores, how should a customer decide who to choose?
You can look for the best deal, to save a few $$. But this is about your health, so there’s more to consider.
Choosing a CPAP Company
When you’re buying a CPAP and necessary accessories, your choice of supplier should be made carefully. These are medical supplies, prescribed by a doctor to treat a medical condition.
There’s more at stake when you buy these medical devices, compared to buying a toilet seat, for example. Because you have a medical condition, your health is at stake -- which shifts the emphasis.
You should be able to trust your CPAP supplier. You must be able to ask questions, and get expert advice. These devices have settings that must be set accurately; will they know how to do that? Will you have someone to advise you if there are problems with the equipment?
Insights into healthcare specialty stores
Healthcare specialty stores often sell a wide range of Durable Medical Equipment (DME) products, everything from blood pressure cuffs to toilet chairs, CPAP machines to blood sugar meters. Healthcare is, after all, a wide specialty -- and these stores are suppliers to healthcare facilities and patients alike.
Highly specialized DMEs focus on specific patient medical needs; the store might specialize in sleep apnea, or diabetes, or pain relief. For patients with these complex medical conditions, there are benefits in purchasing their medical supplies from a subspecialty company.
SleepQuest is a highly specialized company; if you’ve been diagnosed with obstructive sleep apnea (OSA), you can benefit from buying CPAP and accessories from a sleep specialty company that is focused on your specific needs.
Advantages of a sleep specialty company
#1 - Advice and support. Buying your CPAP and accessories from a group that specializes in sleep disorders is key when you need advice and support.
Specialty companies like SleepQuest have staff and medical advisors with an in-depth knowledge of all forms of sleep apnea, including OSA, and the equipment used to treat it. They can answer all your questions about the products and ease any doubts you may have.
Buying from a general DME supplier typically means that you are buying from people with no or limited knowledge of your condition and the equipment.
#2 - Greater focus on customer satisfaction. Staff in a specialty store are patient advocates, and will focus on helping with co-pay assistance, therapy compliance, comfort with the devices, and other aspects that help improve the patient’s health.
They have in-depth knowledge of the specialty disease and treatments, and can answer your questions. They will coordinate care with the patient’s prescriber and other healthcare workers to ensure seamless care and monitoring.
They can also help navigate health insurance coverage and benefits -- and possibly allow you to purchase the items without using insurance. They will also provide quality controls for device handling and shipment.
#3 - Trust in medical expertise. As with SleepQuest, the company may be led by an industry leader who has chosen to dedicate their time, career, passion and resources to create a highly trusted company.
These industry leaders are a guiding light in establishing a company that provides the highest medical expertise and highest quality medical devices.
Their dedication gives the company a higher purpose in every activity -- and that dedication helps patients trust the service and the products.
Learn more about SleepQuest’s story
At SleepQuest, we work every day to ensure that access to sleep care is available to the millions of Americans who suffer from sleep conditions. We work to execute the mission of Dr. William Dement – the father of sleep medicine – who believed there is a moral imperative to treat the millions suffering in silence.
Rafael Pelayo, MD, joined SleepQuest as our Chief Scientific Advisor. He is a clinical professor and Associate Division Chief in the division of Sleep Medicine at Stanford University. Dr Pelayo is a leader in the sleep field and succeeds the luminary - Dr William Dement - in our company.
Robert Koenigsberg is SleepQuest’s founder and CEO. He has spent 30 years in the healthcare industry and had the vision to create SleepQuest’s care management program in 1994 for patients with obstructive sleep apnea.
Robert is recognized as an industry expert in sleep apnea, and is a member of the American Sleep Apnea Association, American Academy of Sleep Medicine and the National Sleep Foundation.
“At SleepQuest, we aim to increase your knowledge about sleep apnea and give you access to diagnosis and treatment options that work for you,” says Robert. “Above all, we are dedicated to helping you achieve the energy and vitality of life you deserve.”