Collections Representative – Medical

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Collections Representative – Medical-001-11-30T00:00:00+00:00

San Carlos, CA
Full-time


SleepQuest, Inc. is an expanding National Health Services Company focused on Sleep Related Breathing Disorders. We have provided sleep care services for over 20 years with a comprehensive “continuum of care” that includes diagnostic sleep testing, titrations, and CPAP treatment for obstructive Sleep Apnea (OSA).

We are currently seeking a Patient Collections Specialist to join our dynamic and fast-growing medical billing department. This individual will assist our patients via telephone with their questions regarding their EOB statements.

Candidates must be self-motivated team players who possess excellent communication, organizational and problem solving skills.

Requirements:
1+ years’ eligibility and benefits experience
Excellent customer service skills; call center experience in a healthcare environment highly preferred
Strong working knowledge of insurance Explanation of Benefits & Denials
Experience with posting patient and insurance payments from Explanation of Benefits
Experience communicating with patients regarding services and equipment
Experience communicating with patients about Coordination of Benefit issues
Knowledge of PPO & HMO medical insurance billing
Experience with communicating with insurance company representatives and patients on 3 way calls
Knowledge of eligibility & benefits with various insurance companies
Providing exceptional telephone customer service
Ability to multitask is critical
Excellent math skills
Excellent computer skills (Word, Excel, Outlook, Internet and medical billing software)
DME knowledge a plus

SleepQuest offers competitive pay and a comprehensive benefits package, to include Medical/Dental/Vision/Life Insurance coverage, a 401k program, and vacation/holiday pay.

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