Los Gatos, CA
SleepQuest, Inc. is a rapidly expanding National Health Services Company focused on Sleep Related Breathing Disorders. We have provided sleep care services for over 20 years with a comprehensive “continuum of care” that includes diagnostic sleep testing, titrations, and CPAP treatment for obstructive sleep apnea (OSA).
We are currently seeking a Patient Care Coordinator/Medical Receptionist to join our dynamic patient service center team in San Carlos.
Responsibilities include, but are not limited to:
•Providing consistent, superior customer service to patients, to include greeting of patients, answering phones and fielding patient questions
•Ensuring that all patients’ questions and issues are resolved properly and quickly
•Scheduling patient appointments and setup for text reminders, when necessary
•Performing data entry into medical billing software
•Prepare patient paperwork for clinician visits
•Communicating with patients regarding services and equipment
•Responsible for collecting co-insurance payments from patients
•Working closely with the billing staff
•Receiving, sorting and distributing faxes
•Supporting clinical staff with various projects
•2+ years’ experience in a medical receptionist or medically-related customer service capacity within the healthcare industry required (eg. serving patients, members, providers, etc.)
•Excellent patient service skills
•Professional and reliable, with a positive demeanor
•Demonstrated experience in the medical industry and knowledge of medical terminology
•Excellent communication skills, both verbal and written
•Strong computer skills, to include proficiency with Microsoft Office Suite
•Detail oriented, ability to handle multiple tasks simultaneously
•Ability to work as a member of a team
•Experience with database management systems, such as Brightree, a strong plus
SleepQuest offers competitive pay and a comprehensive benefits package, to include Medical/Dental/Vision/Life Insurance coverage, a 401k program with company sponsored match, and vacation & holiday pay.