Walnut Creek, CA
Full-time


SleepQuest, Inc. is a rapidly expanding National Health Services Company focused on Sleep Related Breathing Disorders. We have provided sleep care services for over 20 years with a comprehensive “continuum of care” that includes diagnostic sleep testing, titrations, and CPAP treatment for obstructive sleep apnea (OSA).

We are currently seeking a Medical Receptionist to join our dynamic patient service center team in Walnut Creek.

Responsibilities include, but are not limited to:

  • Providing consistent, superior customer service to patients, to include greeting of patients, answering phones and fielding patient questions
  • Ensuring that all patients’ questions and issues are resolved properly and quickly
  • Scheduling patient appointments and setup for text reminders, when necessary
  • Performing data entry into medical billing software
  • Prepare patient paperwork for clinician visits
  • Communicating with patients regarding services and equipment
  • Responsible for collecting co-insurance payments from patients
  • Working closely with the billing staff
  • Receiving, sorting and distributing faxes
  • Supporting clinical staff with various projects

Requirements:

  • Excellent patient service skills
  • Professional and reliable, with a positive demeanor
  • 2+ years’ experience in a medical receptionist or medically-related customer service capacity within the healthcare industry required (eg. serving patients, members, providers, etc.)
  • Demonstrated experience in the medical industry and knowledge of medical terminology
  • Excellent communication skills, both verbal and written
  • Strong computer skills, to include proficiency with Microsoft Office Suite
  • Detail oriented, ability to handle multiple tasks simultaneously
  • Ability to work as a member of a team
  • Experience with database management systems, such as Brightree, a strong plus

SleepQuest offers competitive pay and a comprehensive benefits package, to include Medical/Dental/Vision/Life Insurance coverage, a 401k program with company sponsored match, and vacation & holiday pay.

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