Patient Payment Portal Instructions

Topics:

New patient registration
Storing a credit card
Setting up AutoPAY
Setting up eDelivery
Making a Payment
Viewing Invoices
Payment History

Downloadable Instructions:

Online Payment Instructions - Detailed
Online Payment Instructions - 1 Page


New Patient Registration

Note: You must have received an invoice from SleepQuest in order create an online profile

1) Go the payment portal

2) Click on “Create Your Profile."

3) Fill out all fields and click on “Create User Profile.”

4) Both the Account # and Invoice # need to be entered to register account. See ? for more information.

5) You can also add family members to your profile at this point by clicking the "Add Patient Account" button, but you’ll also have the ability to add them later through the “My Profile” button at any time.

6) Click “Complete Registration.”

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Storing a credit card

1) To store a credit card, go to “User Profile.”

2) Click the "Add new payment method" button.

3) Enter the name and billing address information for the card.

4) Enter the credit or debit card number and expiration date.  Click "Submit Payment."  Note: You will not be charged anything at this time, your information will be saved.

5) Click "Back to my profile."

6) If you want to store another payment method, click the "Add new payment method" button and repeat steps 3-5.

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Setting up AutoPAY

AutoPAY is a convenient, secure and free alternative for paying your invoices. AutoPAY automatically transfers funds from your debit/credit card or bank account on the date your invoices are due. A detailed notification email will be sent after every AutoPAY payment containing your receipt information.

Note: A payment method must be added before you can setup AutoPAY

1) To set up AutoPAY, go to “User Profile.”

2) Click the "Edit" link int the Patient accounts section

3) Click the drop down arrow on the "AutoPay OFF" button.

4) Select the payment method you wish to use for AutoPAY

5) Accept the AutoPAY agreement

6) Your AutoPAY payment method will be displayed

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Setting up eDelivery

You can choose to receive your statements via email rather than standard mail.  By default every patient is setup to receive statements via standard mail, however you can receive them by email, standard mail or both.

1) To set up eDelivery, go to “User Profile.”

2) Check off "Electronic Delivery" in the eDelivery Settings section.

3) Click the "Save" button

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Making a Payment

You can make a payment from many pages in your profile, for this example we will assume you are starting from the "Dashboard" page.

1) Click the "Make a Payment" button

2a) Select the invoices you want to pay at this time

2b) If you wish to pay a different amount (more or less than the invoice total) click the "Click here" link and enter the amount you want to pay.

3) Select your payment method. Note: If you have already stored a payment method it will appear and be selected by default.

4)   Click the "Pay now" button

5) Verify the payment information and click the "Process transaction" button

6) You will receive a confirmation message and you will also receive a confirmation email.

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Viewing Invoices

1) Go the payment portal

2) Click on "View Invoices"

3) View Open and Paid invoices

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Payment History

The Payment History tab lists payments initiated while you were signed into your payment center profile.

Payments made without signing into your profile are credited to your account, but cannot be stored in the system and are not included in your payment history.

1) Go the payment portal

2) Click on "Payment History"

3) To download your payment history click the "Download payment history" button.

4) Click on a past transaction to see a detailed payment receipt.

5) You can Save or Print a copy of the receipt.

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